可用性评估方法的比较：启发式评估与最终用户出声思维协议——以基于网络的护士排班通信工具为例
A comparison of usability evaluation methods: heuristic evaluation versus end-user think-aloud protocol - an example from a web-based communication tool for nurse scheduling.
作者信息
Yen Po-Yin, Bakken Suzanne
机构信息
School of Nursing, Columbia University, NY, NY, USA.
出版信息
AMIA Annu Symp Proc. 2009 Nov 14;2009:714-8.
Abstract
We evaluated a web-based communication tool for nurse scheduling using two common usability evaluation methods, heuristic evaluation and end-user think aloud protocol. We found that heuristic evaluation performed by human-computer interaction (HCI) experts revealed more general interface design problems, while end-users' think-aloud protocols identified more obstacles to task performance. To provide the most effective and thorough evaluation results, a combination of heuristic evaluation and end-user think-aloud protocol is recommended.
摘要
我们使用两种常见的可用性评估方法，即启发式评估和最终用户出声思维协议，对一种基于网络的护士排班沟通工具进行了评估。我们发现，由人机交互（HCI）专家进行的启发式评估揭示了更普遍的界面设计问题，而最终用户的出声思维协议则识别出了更多任务执行过程中的障碍。为了提供最有效、最全面的评估结果，建议将启发式评估和最终用户出声思维协议结合使用。
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