Department of Psychology, Northumbria University, Newcastle upon Tyne, United Kingdom.
School of Psychology, University of Leeds, Leeds, United Kingdom.
Front Public Health. 2023 Mar 1;11:1105009. doi: 10.3389/fpubh.2023.1105009. eCollection 2023.
All the available evidence points to the fact that healthcare is under considerable stress, and while change is urgently needed there is no quick fix; systemic and sustained changes in organizational cultures within healthcare are required. Moreover, the fragility of healthcare systems globally has been starkly exposed by the Coronavirus 2019 pandemic. We have gathered enough evidence to know what is driving poor wellbeing, and how these processes impact on quality of care and patient safety. Indeed, we have a good idea of what we need to do to improve the situation. Therefore, this begs a simpler question; If we know how to create healthy workplaces, why is it so difficult to achieve this in healthcare? In the following perspective paper, we will argue that we can do better if we address the following three issues: (1) we are ignoring the real problems, (2) limited successes that we are achieving are moving us further from tackling the real problems, (3) culture change is accepted as crucial, but we are not accepting what the evidence is telling us about healthcare culture. Tackling burnout is useful and necessary, but we must increase dignity among healthcare employees. Moreover, we need to train line managers to recognize and facilitate the need of employees to feel competent and be appreciated by others, while helping them set wellbeing boundaries.
所有现有证据都表明,医疗保健正承受着相当大的压力,虽然迫切需要变革,但却没有立竿见影的解决办法;医疗保健领域的组织文化需要进行系统性和持续的变革。此外,2019 年冠状病毒病大流行鲜明地暴露了全球医疗体系的脆弱性。我们已经收集到足够的证据,了解是什么导致了健康欠佳,以及这些过程如何影响医疗质量和患者安全。事实上,我们很清楚需要做些什么来改善这种状况。因此,这引出了一个更简单的问题:如果我们知道如何创建健康的工作场所,为什么在医疗保健领域实现这一目标如此困难?在接下来的观点文章中,我们将论证,如果我们解决以下三个问题,我们可以做得更好:(1)我们忽视了真正的问题;(2)我们所取得的有限成功使我们离解决真正的问题越来越远;(3)文化变革被认为是至关重要的,但我们没有接受证据告诉我们的有关医疗保健文化的信息。解决倦怠问题是有用且必要的,但我们必须在医疗保健员工中增加尊严。此外,我们需要培训一线经理,让他们认识到并促进员工感到有能力并得到他人赞赏的需求,同时帮助他们设定幸福感的界限。